Repair Response Times
The time it will take for repairs to be carried out depends on how serious they are. All response repairs are classified with different target response times.
| Category | Urgency | Target |
|---|---|---|
| 1 | Emergency Repairs | 6 hours |
| 2 | Urgent Repairs | 3 working days |
| 3 | Routine Repairs | 15 working days |
| 4 | Non Urgent | 90 working days |
The repair category (1, 2, 3 or 4) is noted on works orders issued to contractors, and a copy will be issued to you after you report a repair.