Scottish Housing Regulation

We are regulated by the Scottish Housing Regulator (SHR).  The Scottish Housing Regulator is an independent body that oversees housing associations in Scotland.  The regulator regularly checks how we are performing and publishes information about all housing associations in Scotland.   Information on how to find a landlord is available here.  Castlehill’s engagement plan with the Scottish Housing Regulator is available to read here.

The Scottish Housing Regulator has published a guide for tenants and service users which explains how they regulate. You can read this here.  The Scottish Housing Regulator has also made two short videos about who they are and what they do and one explaining how to raise a concern about a social landlord which should help you understand the role they play in regulating to protect the interests of tenants, people who are homeless, and others who use social landlords’ services.

How to raise complaints and serious concerns to the SHR is available here.

Registered Social Landlords are required to be open and transparent about our work and performance.  Castlehill is committed to ensuring easy access to this information.  We publish information about the Association through a range of publications, including our Annual Charter Performance Report, our Self Assurance Statement, our Financial Returns  and our Newsletter ‘The Chain.’  We also regularly publish information on our website where we keep readers updated about the Association and signpost to information tenants may find useful.

There is information that we provide to organisations like the Scottish Housing Regulator, The Care Inspectorate, the Office of Scottish Charity Regulator and the Financial Conduct Authority, all of which is accessible to the public.

Registered Tenants Organisation

Details of our Registered Tenants Organisation is available here.

Financial Regulation

Internal Audit helps us ensure we have the proper controls, governance and risk management processes in place.  Our Internal Audit is conducted by Wylie Bisset.

Our External Audit process ensures that we have internal controls, processes, guidelines and policies which are adequate, effective and in compliance with governmental requirements, industry standards and company policies.  Our External Audit is conducted by A2B Accountants.